Custom Account Alerts
Create custom alerts for your transactions and activity for your accounts.
- Text message alerts
- Email alerts
- Login alerts – through Online Banking
Alerts can be set up for:
- Events
- Incoming wires
- Incoming ACH credits/debits
- Insufficient funds (NSF)
- Statements or notices available
- Maturing loans
- Maturing CD's
- Transfers failed (NSF)
- Expired transfers
- Email address change
- Mobile number change
- Password change
- Balances
- Fall above a set amount you choose
- Fall below a set amount you choose
- Items
- If a check or other specific item clears a certain account
- Personal
- Set up personal alert messages as reminders
- One time only or recurring reminders
To sign up for account alerts, you must have online banking.
Fraud Center Alerts
Receive alerts from SMB&T Fraud Center, which monitors debit card activity to help prevent fraud.
- Fraud Center alerts are active on all debit cards (You do not need to sign up for these)
- These alerts are based on transactions in real time and Fraud Center messages MUST be responded to
- There are time limits to respond in order to prevent further high risk transactions
- There are time limits to respond in order to prevent further high risk transactions
Fraud Center Alerts Process
When a high risk card transaction is blocked:
- An email is sent to the cardholder
- After 1 minute without a response, a text message will be sent to the cardholder
- After 5 minutes without a response, a phone call and voicemail is sent to all cardholder devices
- Cardholder must respond to verify it is a legitimate transaction or report the transaction as fraud
- After 15 minutes without a response, the card is turned off to prevent further potential fraud
Save the contact information below so you will know when you are contacted by Fraud Center:
- TEXT SHORTCODE 328-74
- PHONE 800-417-4592
- EMAIL FraudCtr1161@smb-t.com
Message and data rates from your mobile carrier may apply.